At Active Health Store, your satisfaction is our top priority. We want you to feel confident when shopping for your physiotherapy and wellness products.
If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 3Â days of delivery.
To be eligible for a return:
The product must be unused and in its original packaging.
You must provide proof of purchase (order number, receipt, or invoice).
The return request must be made within 3Â days of receiving your order.
Once your return is approved, we’ll arrange a replacement or refund, depending on your preference and product availability.
For hygiene and safety reasons, some items cannot be returned or exchanged, such as:
Opened or used hot/cold therapy packs, massagers, or personal care items
Products damaged due to misuse or improper handling
Items purchased on sale or special offer
After we receive and inspect the returned item:
If approved, your refund will be processed within 3 – 5 DAYS Â business days.
Refunds are issued through the original payment method.
For Cash-on-Delivery (COD) orders, refunds are provided via bank transfer or store credit.
If the error was ours (wrong or defective item), we’ll cover the return shipping cost.
If the customer changes their mind or orders by mistake, return shipping will be paid by the customer.
To start a return, please contact our support team:
📧 Email: activehealthstore95@gmail.com
📱 WhatsApp: +92-3706504116
Include your order number, item details, and reason for return so we can process your request quickly.
